Accessibility

Effective Date: January 1, 2026 |  Last Updated: March 20, 2026

Our Commitment to Accessibility

Wake Island Waterpark is committed to ensuring that our facilities, website, and services are accessible to all guests, including individuals with disabilities. We strive to comply with applicable accessibility laws, including the Americans with Disabilities Act (ADA), the California Unruh Civil Rights Act, and the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards for our digital presence.

We believe every guest deserves a fun, safe, and welcoming experience. If you have a disability or accessibility need, please reach out to us in advance — our team is happy to assist you plan your visit.

Website Accessibility

Our Standards

We are actively working to make our website (wakeislandwaterpark.com) accessible and user-friendly for all visitors. Our efforts include:

• Providing text alternatives (alt text) for images and visual content
• Ensuring keyboard navigation functionality throughout the site
• Using sufficient color contrast for readability
• Structuring content with proper headings and semantic HTML
• Providing captions or transcripts for video content where feasible
• Ensuring online forms, including our participant waiver, are accessible

Known Limitations

While we aim for full accessibility, some areas of our website may not yet fully conform to WCAG 2.1 Level AA. We are actively working to identify and remediate any gaps. Third-party content — such as embedded YouTube videos, social media widgets, and the Roller checkout platform — may be subject to their own accessibility standards and are outside our direct control. We encourage you to review the accessibility policies of those providers.

Third-Party Tools

Our website uses tools and integrations from the following third parties, each of which maintains its own accessibility practices:

• Roller Software (online ticketing and checkout)
• Google Analytics and Google Ads
• Meta (Facebook and Instagram integrations)
• YouTube (embedded video)

Physical Park Accessibility

Facilities

Wake Island Waterpark is committed to providing a welcoming and inclusive environment on premises. Our accessibility accommodations include:

• Accessible parking spaces designated near park entrances
• Accessible restrooms and changing facilities
• Paved pathways and ramps throughout the park where feasible
• Assistance available from our Guest Services team at the front entrance
• Service animals are welcome in all areas of the park open to guests (please note that service animals must remain leashed and under control; they may not accompany guests on water attractions for safety reasons)

Attraction Accessibility

Some of our water attractions have physical requirements (such as height, weight, or health restrictions) for the safety of all guests. These requirements are posted at each attraction and are included in our participant waiver. Guests with disabilities are encouraged to speak with our Guest Services team prior to their visit so we can discuss available accommodations and any applicable restrictions.

We do not have lifts or transfer devices for all water attractions. Please contact us in advance so we can provide the most accurate and up-to-date information for your specific needs.

Companion and Caregiver Access

Companions and caregivers accompanying guests with disabilities may enter the park at a reduced or complimentary rate where applicable. Please contact Guest Services for more information.

Online Ticket Purchase and Waiver

Our online ticket purchase and participant waiver processes are available on our website. If you encounter any difficulty completing these processes due to a disability, please contact us and we will assist you:

• We can complete ticket purchases over the phone
• Paper waivers are available at the park entrance
• We can assist guests who require alternative formats or methods to complete required documentation

Feedback and Assistance

We welcome your feedback on the accessibility of Wake Island Waterpark — both our website and our physical park. If you experience any accessibility barriers, please let us know you can contact us.

We will do our best to respond to accessibility concerns within 5 business days.

Ongoing Efforts

Improving accessibility is an ongoing commitment. We regularly review our website and facilities and will continue to make updates as resources allow. We appreciate your patience and welcome your partnership in helping us serve every guest well.

Grievance Procedure

If you are not satisfied with our response to an accessibility concern, you may file a complaint with the following agencies:

• U.S. Department of Justice ADA Information Line: 1-800-514-0301
• California Department of Fair Employment and Housing (DFEH): www.dfeh.ca.gov
• U.S. Access Board: www.access-board.gov